School Hub - FAQ

Frequently Asked Questions

Everything you need to know about managing all your children's school shop purchases in one place.

For Parents & Teachers

How do I register?

Download our FREE mobile app and register your account to get started.

How do I register?

Can I set spending limits?

Yes. You can set daily spending limits on each child's account so the school shop bill can always fit your budget.

Can I set spending limits?

Can I track what my children are buying?

Yes. You can track every purchase your child has made and see the order history for all purchases in the My Orders section of the mobile app.

Can I track what my children are buying?

Are my children's details secure?

Yes, your childs details are stored in a secure database and all information is encrypted with the latest SSL technologies. Our cloud provider is Microsoft Azure which is one of, if not the most secure cloud platform around. We also never store photos or pictures of children. Ever.

Are my children's details secure?

How do I top up my child's account?

You can top up your child's account by linking your banking details to the app in the My Profile section.

How do I top up my child's account?

My child's school isn't on SchoolHub yet - how can I get it registered?

You can get in touch with us or ask your school shop to get in touch and we will set it all up. Contact us here.

My child's school isn't on SchoolHub yet - how can I get it registered?

Will I need to give my children cash?

No. ShoolHub is a cashless system that lets your kids buy from their school shops without carrying cash.

Will I need to give my children cash?

Are payments safe?

Yes, all payments are safe and secure. We use Peach Payments with 3D Secure technology as well as Zapper and SnapScan.

Are payments safe?

For Schools & School Shops

Is this available for any school in South Africa?

Yes. Just get in touch with us here and we will help get your school shop on SchoolHub. Contact us here.

Is this available for any school in South Africa?

How do I sign up my school shop?

Get in contact with one of our friendly SchoolHub team members and they will help you with the signup process. Contact us here.

How do I sign up my school shop?

How much does it cost the school to use SchoolHub?

SchoolHub charges a small setup fee and commission on all sales made after the setup is complete. Contact us here to speak to us about pricing.

How much does it cost the school to use SchoolHub?

What other schools are using SchoolHub?

We're constantly adding more schools to our growing SchoolHub community. You can see what other schools are using SchoolHub here.

What other schools are using SchoolHub?

How do I manage my orders?

You will receive an order confirmation via SMS and email for each order as well as a daily summary of all orders in an easy to read spreadsheet.

How do I manage my orders?

Can I run more than one shop?

Yes. You can run multiple shops seamlessly with SchoolHub.

Can I run more than one shop?

When do I get the cash for each order?

Each store has a choice of either being paid fortnightly or monthly.

When do I get the cash for each order?